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Support

With every Berg product, you also get our Berg commitment to the highest level of engineering, development and application of technology, quality, service and support. Simply put, your complete satisfaction and success is our priority!

Worldwide Service & Support

Berg products are sold through our worldwide network of dealers, who serve as our local representatives to support all of your liquor control systems needs – sales, installation, training, maintenance, service, upgrades and expansions. Berg dealers are trained to help you maintain your investment in Berg liquor dispensers and controls systems.

Berg service technicians stand behind our dealers when additional help is needed diagnosing systems or controller issues. In many cases, our technicians can be given remote access via the Internet for direct trouble shooting and diagnostics on your system. So whether your system is in Springfield, Missouri or Moscow Russia, Berg and your Berg dealer are here to serve and support you!

Supplies & Replacement Parts

Berg supplies are available for purchase on our website or through your local Berg dealer. Replacement parts are maintained in inventory, available through your local Berg dealer, and can be shipped in the most expedient way to meet your need.

Training

After your initial onsite training as part of the installation process for new and upgraded systems, Berg dealers are available for additional training as needed due to staff changes, system changes, or in case you need a refresher. Of course Berg and your local dealer are always available to answer your questions! You are our priority!

Manuals

Every Berg dispenser and liquor control system is supplied with a complete manual that is easy to use, well organized, and answers most system operation and maintenance issues. If you need additional copies for quick reference, please let us know.

We also value your feedback if you find something that is not as clear as it could be, or something not addressed, so we can continue to improve these resources to make them very best tool they can be for you.

Quality

Berg is committed to, and takes pride in, producing quality products and providing the highest quality service and support. Every liquor dispensers and liquor control systems is carefully checked as part of the manufacturing and assembly process, to ensure proper performance of all of their functions. Each Laser liquor control system is functionally tested before shipping to ensure there are no leaks and all functions are “Go”.

Berg quality includes our partner suppliers. Berg carefully selects partner suppliers with our same commitment to the highest level of quality. When you are looking for quality – look to Berg!

Warranty

All Berg products and liquor control systems carry at least a one-year warranty. Berg Warranty